DELIVERY

STANDARD DELIVERY

All orders are dispatched from our Cardiff warehouse via Royal Mail. Most orders will be dispatched on the next business day following the date of your order.  If your order is placed on a Friday it will be dispatched on a Monday. Delivery timeframes are calculated from date of dispatch.

DESTINATION DELIVERY TIME ORDERS OVER £65
United Kingdom 2-5 Business Days £3.50
Ireland 2-5 Business Days £10

PRE ORDER DELIVERY

 All pre-orders are dispatched from our Melbourne warehouse. Most orders will be dispatched on the next business day following the date of your order. Delivery timeframes are calculated from date of dispatch. This ranges from 2 - 8 weeks depending on style. Confirmation email will be sent with an ETA.

DELIVERY FAQS

  • What if I am not home when my parcel arrives?

    All of our parcels will require a signature upon delivery. If you are not home to sign for delivery, our delivery partner will take your parcel back to the depot for redelivery.

  • How do I change my delivery address after my order has been placed?

    We sadly cannot always guarantee that your address can be changed before an order is dispatched, due to our automated processing system. However, we recommend that you call us as early as possible, to determine if the address can be changed in time. You can contact our Customer Service team on 07934904310, 9am to 5pm.

  • What is my tracking number?

    Once your online order is dispatched you will receive an email from us to your nominated email address. This will include your delivery details, tracking number and a link that will allow you to track the status of your delivery. Should this be missing, please check your junk/spam folder in your email.

  • I have not received all of the items that I had ordered

    We may fulfil your order from multiple locations, in this instance, your purchase will be split into multiple parcels. You will receive separate emails from StarTrack with separate tracking numbers for each parcel.In the event of a split parcels please be assured that you will not incur any additional shipping charges.

  • Do you ship internationally?

    Currently we only ship to UK & Ireland.

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